Wednesday 1 June 2016

Finding the True Value in Offshore Quality Assurance

The money saved by outsourcing QA is evidence enough for many software companies -- no need to expand on the lengthy list of benefits. But if you’re still unconvinced, rest assured: the benefits are there and they are a potent form of persuasion.

Offshore Quality Assurance
For us, the true value of partnering with an offshore QA provider is not only about cost savings. It’s about the talent that’ll be joining your on-site team, the cultural emphasis and respect for great QA and the productivity and flexibility it adds to your SDLC.

Let’s break down that list and unpack the real advantage of offshore quality assurance:

The Right Stuff: Culture, Skills & Experience U.S.-based QA engineers are out there, but many are on their way to coding as a career. Culturally, QA is treated like a bridge in the U.S. However, in popular outsourcing destinations like India, QA is highly regarded and sought after as a desirable career path. The IT sector receives generous subsidies from the government and marketing campaigns help aid in the recruitment of the top engineering talent.

Staying the course with QA allows offshore engineers to develop rare, hard-to-find skill sets that are rare nearshore: extensive automation experience, cross-platform skills and much more. Seasoned engineers also gain experience across different domains, consistently working on products in the healthcare, legal, retail and financial space. Rich domain knowledge helps engineers find and fix common problem areas and communicate issues clearly, using specific terminology.

Communication and Team Extension
There is a built-in compromise with offshore quality assurance: you’re far, far away from the team that’s doing your testing. This means no daily stand-up meetings, no quick check-ins between the QA and development teams and no cultural cohesion. Or does it?

Outsourced QA has been around long enough that providers have learned to adapt and become a true extension of the onsite team. The best providers coach engineers to learn the client’s product inside and out -- in some cases, better than the developers that created it! This vigilant approach helps offshore engineers get a clear understanding of the onsite team’s coding process and close the gap between teams.

Thanks to rapidly improving communication technology, teams can attend daily calls to discuss project progress, weekly calls to address any issues and retrospective meetings to discuss what worked and what must be focused on moving forward.

Improved Onsite Productivity
Do you have your developers doing double duty by testing as they code? Or is your in-house team of QA engineers stretched much too thin? These are two approaches that may work for a short time, but are unsustainable in the long run.

With testing in the hands of an offshore team, your team will breathe a sigh of relief and focus on the more direct and pressing needs of your product: new features, effective project management and growth! Outsourcing allows you to redirect resources in a way that best serves your product and unique team structure.

Nobody ever complains about a slashed testing budget. But as we’ve shown here, value is about more than saved costs -- it’s about making a choice that improves all aspects of your software testing approach, from engineer skill-sets to the way your teams communicate.

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